Returns
Our policy lasts for 30 days. If 30 days have passed since Your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it . It must also be in its original packaging. The customer must pay 100% of the return shipping value. If the return is authorized, once the product is reviewed and validated, the customer must pay USD$28 for the shipping cost, which will be debited from the money to be refunded.
There are several types of goods that are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable products:
- Gift cards
- Downloadable software products
- Some health and personal care products (such as creams, supplements, among others)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds can be guaranteed:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged or is missing parts for reasons beyond our control.
- Any item that is returned more than 30 days after shipping.
Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or lost refunds (if applicable)
If you have not yet received your refund, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and still have not received your refund, please contact us at web@dermaccina.com.
Sale items (if applicable)
Only regular priced items will be refunded, unfortunately sale products cannot be refunded .
Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at web@dermaccina.com and ship the item to: PO Box 164139 Miami fl 33216 , United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be sent to you by postal mail.
If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer to give to you later, we will send a refund to the buyer and they will know about your return.
Shipment
To return your product, you must send them to: PO Box 164139 Miami fl 33216 , United States.
You will be responsible for paying the shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
Coronavirus shipping impacts
Please note that some countries under mandatory quarantine may experience shipping delays due to COVID-19. Orders placed after March 1, 2020 will experience delivery delays.
Unfortunately, we have no control over current delays. We are processing orders every day in an attempt to help our customers get their packages as quickly as possible. Express items will move faster on the network than standard and priority items during this time. The shipping time mentioned on our website does not include COVID-19 delays and may vary between different countries.
Processing order
Orders are processed and packed in 1-2 business days (Monday-Friday is 5 business days). You will receive an email once your order is processed and shipped. Order processing time is excluded from the shipping time frame mentioned in the shipping section of the website.
Shipping and tracking
All orders are shipped via USPS and can be tracked by visiting this link https://tools.usps.com/go/TrackConfirmAction_input
You will receive an email with tracking number as soon as the order is shipped if you enter your email, otherwise you will receive an SMS to the registered phone.
You should expect to receive your order within the time frame mentioned in the shipping section of the website. Keep tracking your package to know the expected delivery date. Please contact us at web@dermaccina.com if the mentioned delivery time has passed.
If there is an error in typing the address or if the order cannot be delivered for any reason reported by USPS, we will try to resend it and we will contact you to coordinate delivery, additionally we will generate a new tracking code with which you can track the new shipment.
Your order will be delivered to the door. Sometimes packages are taken to the nearest post office if no one is present at the address. If you are unable to pick up the package within the pickup window, it will be returned to us. Orders are shipped to the address provided in the shipping address section of the website. It is the customer's responsibility to provide a correct and complete address. A reshipping fee of Usd$28 will be applied if your package is returned due to incorrect/incomplete shipping address or not picked up from the post office.
Your order is fully covered for lost or damaged goods. If you received the damaged product, please send us some photos by email and we will send you the replacement product for free. Likewise, if your package is lost in transit, we will send a new package for free.
Complaints and resolution
Customer satisfaction is our top priority. If you are not satisfied with any of our departments or services, we would love to hear from you. Simply email us at web@dermaccina.com with your complaint and we will do our best to resolve the matter for you.
Guarantee
Nac USA Corp. does not offer any guarantee that our product will work the same for everyone, since results may vary from one individual to another and depend on its correct use and other factors particular to each disease.
Disclaimer
The information found on our website is not intended to be a substitute for medical advice. This information is not intended to be used to diagnose or treat a health problem or disease without consulting a qualified physician. Consult your doctor or dermatologist with any questions or concerns you may have regarding your condition. The information provided on the Dermaccina website is for educational purposes only and is not intended to be a diagnosis, treatment or prescription of any kind.
No person associated with Nac USA Corp. shall be responsible or liable for any form of use or misuse of any herb, herbal preparation or herbal remedy, whether the information was collected from our website or not.
It is not the intention of this website or its contents to promote or criticize any herbal preparation or application, but simply to describe the possible medicinal properties of certain herbs and to alert healthcare providers, as well as the public, about the possible risks related to the use of a particular herb, as well as the possible interactions that an herbal preparation may have, if taken simultaneously with a certain medication or other herbs.
You expressly understand and agree that Nac USA Corp. shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including intangible losses, resulting from: (i) the use or inability to use our website, our services or any third party services or products; or (ii) statements or conduct of a third party.
None of the statements on this site are a recommendation on how to treat a particular disease or health-related condition, nor have they been evaluated by therapeutic products and management. The information and advice is based on our own research and experiences.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not allow limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of liability
Nac USA Corp. will not be liable for any special or consequential damages that result from the use or inability to use the services and products offered on this site, or the performance of the services and products.
Typographical errors
In the event that our product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any order placed for a product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions apply to you upon accessing the site and/or completing the registration or purchasing process. These terms and conditions, or any part of them, may be terminated by us without notice at any time, for any reason. The provisions relating to Copyright, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous shall survive any termination.
Notices and communications
We may deliver notice to you by email, a general notice on the site, or by other reliable method to the address you have provided to us.
Email Marketing
We want to communicate with you via email only if you want to receive communications from us. We may from time to time send you emails describing new products, special offers or high value opportunities. If for any reason you would no longer like to receive emails from us, please see the Opt-Out section below.
Opt-Out
You may opt out of receiving communications from us and associated third parties by sending an email to: web@dermaccina.com or by sending a communication to:
NAC USA CORP
PO Box 164139 Miami - Fl 33216,
USES
Additionally, when we communicate with you via email, we will include instructions for unsubscribing from the subscriber list, if you wish.
Please note that if you opt out of receiving communications from us, you may still receive emails corresponding to your purchase order (e.g. order confirmation, shipping information, customer service notifications, etc.).
Compensation
You agree to indemnify, defend and hold harmless Nac USA Corp., its officers, directors, employees, agents, licensors and suppliers (collectively, the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or unlawful conduct) by you or any other person accessing the site using your Internet account.
Third party links
In an attempt to provide greater value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Nac USA Corp. These linked sites are only for your convenience and therefore Therefore, you access them at your own risk. However, Nac USA Corp. seeks to protect the integrity of its website and the links placed on it and therefore requests any comments not only on its own site, but also on sites to which it links (including if a specific link didn't work).
Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
To view our Privacy Policy click here .
Shipment
Processing order
All Dermaccina shipments are free to the USA.
Orders are processed and packaged in 1-2 business days and shipped within 2-5 business days (Monday-Friday is 5 business days). For shipments to Canada, the customer must pay for shipping, which has an approximate value of USD$35 and delivery time can be up to 1 month. You will receive an email once your order is processed and shipped. Order processing time is excluded from the shipping time mentioned in the shipping section of the website and depends entirely on the shipping provider (USPS), in some situations such as the COVID-19 health emergency and other force majeure shipments. They may take longer to reach their destination.
Shipping and tracking
All orders are shipped via USPS and can be tracked by visiting this link https://tools.usps.com/go/TrackConfirmAction_input
You will receive an email with tracking number as soon as the order is shipped if you enter your email, otherwise you will receive an SMS to the registered phone.
You should expect to receive your order within the time frame mentioned in the shipping section of the website. Keep tracking your package to know the expected delivery date. Please contact us at web@dermaccina.com if the mentioned delivery time has passed.
If there is an error in typing the address or if the order cannot be delivered for any reason reported by USPS, we will try to resend it and we will contact you to coordinate delivery, additionally we will generate a new tracking code with which you can track the new shipment.
Your order will be delivered to the door. Sometimes packages are taken to the nearest post office if no one is present at the address. If you are unable to pick up the package within the pickup window, it will be returned to us. Orders are shipped to the address provided in the shipping address section of the website. It is the customer's responsibility to provide a correct and complete address. A reshipping fee of Usd$28 will be applied if your package is returned due to incorrect/incomplete shipping address or not picked up from the post office.
Your order is fully covered for lost or damaged goods. If you received the damaged product, please send us some photos by email and we will send you the replacement product for free. Likewise, if your package is lost in transit, we will send a new package for free.
Coronavirus Shipping Impacts
Please note that some countries under mandatory quarantine may experience shipping delays due to COVID-19. Orders placed after March 1, 2020 will experience delivery delays.
Unfortunately, we have no control over current delays. We are processing orders every day in an attempt to help our customers get their packages as quickly as possible. Express items will move faster on the network than standard and priority items during this time. The shipping time mentioned on our website does not include COVID-19 delays and may vary between different countries.
Returns
To return your product, you must send them to: PO Box 164139 Miami Fl 33216 , United States.
You will be responsible for paying the shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
contact information
Questions regarding the Terms of Use should be sent to web@dermaccina.com.
